Data Deletion Policy

1. What Data May Be Deleted

Users may request deletion of personal information that Well Wisher has collected for service coordination, subject to applicable legal, operational, and record-keeping requirements.

This may include information collected for service coordination, such as:

• Name: Patient and representative legal names.
• Age: Age information provided for comfort assessment.
• Address: Residential addresses and pickup locations.
• Contact details: Phone numbers and email addresses.
• Family member / emergency contact details: Authorized contact names and numbers.
• Service-related information: Scheduled appointment records, logistical preferences, and coordination notes.
• Location information: Journey coordination and pickup location coordinates used during service transit.

2. How to Request Data Deletion

Users who wish to request deletion of their personal information should contact Well Wisher through the official contact channel provided by the company.

3. Identity Verification

To protect user privacy and prevent unauthorized deletion requests, Well Wisher may need to verify the identity or authority of the person making the request before processing.

4. Processing of Requests

Deletion requests will be reviewed and processed in accordance with applicable requirements and Well Wisher's operational policies.

5. Information That May Need to Be Retained

Certain information may need to be retained where required for legitimate service, legal, security, dispute-resolution, or record-keeping purposes in accordance with applicable regulations.

6. Location Information

As detailed in our Privacy Policy, location information is collected strictly when required to coordinate the patient's planned journey, manage pickup transit, and provide service milestone updates. Location data is treated as part of the service coordination information governed by this policy.