Privacy Policy

Well Wisher is committed to safeguarding patient privacy, maintaining confidentiality, and handling personal and logistical information with the highest standards of dignity and respect.

1. Introduction and Acceptance of Terms

At Well Wisher, we recognize the sensitivity of health-related support and care accompaniment. This Privacy Policy governs the collection, use, protection, and handling of information collected from patients, families, and authorized representatives when accessing or using our non-clinical healthcare companion services, website, or mobile platforms.

By booking, registering, or utilizing our companion services, you acknowledge and agree to the information practices described in this Privacy Policy.

2. Information We Collect

To properly plan, organize, and execute non-clinical companion visits and transportation coordination, Well Wisher collects the following specific categories of data:

Personal Information

We collect essential identity and communication details, including:

  • Patient's full legal name and age
  • Physical pickup address and residential location
  • Patient's contact number and email address
  • Authorized family member or emergency contact name and phone number

Logistical Health Data

To ensure safe, comfortable accompaniment, we collect practical logistical requirements, including:

  • Scheduled appointment time, doctor/department, and healthcare facility name
  • Practical information regarding patient comfort, mobility limitations, wheelchair needs, or physical support requirements

* Well Wisher does not collect, analyze, interpret, or maintain clinical diagnostic files, medical histories, or lab records.

Location Data

Real-time location information is collected strictly when required to coordinate the planned journey between the patient's pickup location and the designated healthcare facility, coordinate transportation rides, and provide trip progress updates to authorized family members.

3. How We Use Your Data

All information collected by Well Wisher is utilized solely for legitimate operational and service delivery purposes:

  • Assigning and dispatching verified Wellwishers to designated locations
  • Confirming appointments, pickup times, and transit schedules
  • Communicating live service milestones and updates to authorized family members
  • Responding to customer inquiries, operational delays, or service feedback
  • Ensuring compliance with applicable safety, operational, and regulatory standards

4. Data Protection & Confidentiality

We implement strict organizational and technical measures to protect your personal and logistical data from unauthorized access, loss, alteration, or disclosure. We do not sell, rent, or trade your personal information. Access to data is restricted strictly to authorized operational staff and the assigned companion on a need-to-know basis.

Important Medical & Emergency Disclaimer

Well Wisher is a non-clinical patient support and coordination service. Well Wisher is NOT an emergency medical dispatch service. If you or your loved one is experiencing a medical emergency, please contact your local emergency medical service immediately.

5. Final Consent & User Rights

By booking, accessing, or using Well Wisher services, you explicitly consent to the collection, processing, and logistical use of your information as outlined in this Privacy Policy. Users and authorized family representatives may request updates, corrections, or clarification regarding their data by contacting our support team at support@wellwisherinfo.com.